5005 - Meeting stakeholder & quality needs

At the end of this course you will:

Be able to identify stakeholders and their requirements

Determine organisational stakeholders and their expectations
Discuss methods of meeting stakeholder expectations or requirements
Identify methods of communicating stakeholders' requirements with team members
Explain processes for updating information on stakeholder requirements

Be able to apply and improve quality standards

Discuss the meaning of quality to an organisation
Identify and apply organisational quality policies and procedures
Determine how to encourage staff to contribute ideas to improving quality
Conduct a quality audit and make recommendations for improvement

Be able to promote continuous improvement and change

Discuss the concept of and need for continuous improvement
Assess work activities and identify areas for improvement
Encourage staff to contribute ideas for continual improvement

Level 5 Overview

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